Shipping Information
*PLEASE NOTE: We ship to Australia ONLY. We currently do not ship internationally.
At Jovial Prints, every product is proudly designed and 3D printed in Western Australia using high-quality, eco-friendly PLA filament.
As a small Australian business, many of our products are made to order or personalised just for you. We take great care in designing, printing and packaging every order before it leaves our workshop.
Please note that because we ship from Western Australia, delivery to the eastern states may take a little longer than orders sent from businesses located closer to those areas. We appreciate your patience and promise your order is worth the wait!
Processing Times
- Standard products: Usually dispatched within 2–5 business days.
- Personalised items: Please allow 3–7 business days for design, printing and preparation.
- During busy periods (such as Christmas, Back to School and special promotions), processing times may be slightly longer. If this happens, we'll keep you updated.
Shipping
We ship Australia-wide using trusted Australia Post.
Shipping costs are listed on the product page and at checkout.
Once your order has been dispatched, you'll receive tracking details (if available).
Thank you for supporting our small Western Australian business—we truly appreciate every order!
Every order is designed, printed, quality checked and packed by me in my home workshop in Western Australia. Thank you for supporting a small Australian business!
Refund Policy
At Jovial Prints, we want you to be completely satisfied with your 3D printed products. If for any reason you are not happy with your purchase, please review our refund policy below.
Prior to making a purchase you must agree each 3D printed product is unique and as such there can be some imperfections. We only offer refunds on items that are faulty or not as described and returned to us. Please contact us and return the item to us within 14 days of receiving your order to be eligible. Items must be returned in their original condition and packaging. We will process your refund once the item has been received and inspected. Due to AI, photographs alone will not be accepted, the item must be returned. If these conditions are not met a refund cannot be granted.
Please note that personalised items are non-refundable. We cannot accept returns on customised or personalised goods (such as our Emergency Contact tags, Desk Buddies, Pencil Pots, Name displays, Keyrings and clickers) This is due to the custom nature of these products.
Shipping costs for returns are the responsibility of the customer, unless the item is faulty or an error was made on our part. In such cases, we will cover the return shipping costs.
If you have any questions or concerns about your order, please do not hesitate to contact us through our website in a friendly manner.
